Tickets cannot be refunded except in the case of a cancelled performance. If the performance is cancelled you will be offered a credit note or a full refund of your tickets.
Tickets must not be resold. This includes the resale of tickets for profit, in which circumstances The Management reserves the right to cancel tickets or refuse admission without notice and without being obliged to refund monies. If you find you are unable to attend please contact your original point of sale.
The unauthorised use of a camera, video, audio, or other recording device is strictly prohibited.
Ticket holders consent to the recording and filming of themselves as members of the audience.
We conduct photography and filming in the theatres and around the site for purposes including archive recording, press and promotional photography, and the production of marketing materials. We keep these recordings and photos in perpetuity.
The performance will go proceed in all weathers as long as it can do so safely. Customers will not be refunded in the case of rain or other inclement weather should the performance go ahead.
All information is correct at the point of sale. On rare occasions, it may be necessary to change the published detail of the event, including advertised performers and event times without being obliged to refund monies or exchange tickets.
The Management reserves the right to provide alternative seats to those specified on the tickets
The Management reserves the right to refuse admission to any ticket holder in reasonable circumstances including, without limitation, where the ticket holder breaches these Terms and Conditions, disrupts other audience members’ enjoyment or does anything that the Management considers to be unacceptable behaviour, taking health and safety, environmental and security concerns into account
Please be aware that latecomers may be admitted only at a suitable break in the performance.
If you experience a problem whilst at the venue or during an event, please bring it to the attention of the site manager immediately. We regret we may not be able to offer refunds or exchanges retrospectively.